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Case Management

Streamline Communications With Centralized Case Management

Without a centralized case management system, client issues and requests are often scattered across various channels, making it difficult for your team to follow up and keep clients updated.

Setuply's case management is seamlessly integrated into our onboarding platform, providing support during onboarding and beyond. With access for all stakeholders, we foster collaboration, drive success, and ensure a smooth experience.

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Stop searching for updates with centralized case management.

Stay organized and resolve client requests efficiently

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Communicate Effectively
Eliminate silos to create consistent, transparent responses.
Collaboration
Standardize Processes
Use automated workflows to follow up with questions and requests
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Maintain Records
Refer back to cases later to see how your team resolved them, increasing efficiency.
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Continuously Improve
Manage team workloads, track average case length and more.

Case management features to support better onboarding

Multi-Channel Submission

Make it easy and convenient for clients to communicate requests. With our case management system, they can submit cases from email, within your project, or within the client portal.

 
One Centralized System

Stop sifting through emails and spreadsheets for details on a case. Our system displays all notes and updates in one place and maintains a record for future reference. 

 
Customizable Workflows

Never lose track of next steps to resolve a client issue. Route cases to the right individuals with automated workflows and notifications. 

 
Built-In AI

Stay caught up on the latest developments for your clients’ cases. Our case management software uses ChatGPT to summarize cases and assign actions.

 
Integrations

Ensure a seamless client experience from the sales process and beyond. Our case management system integrates with popular CRM software and help desk software.

 
Dedicated Dashboards Gain full visibility into every case with dashboards designed for clarity and action. All stakeholders have real-time access, ensuring no details are missed.  

Keep clients engaged and informed with better case management.

Your journey to better onboarding starts here.

Helpful client onboarding insights

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