When it comes to professional development, sales and marketing teams are often first in line for training, workshops, and conference budgets. Meanwhile, client onboarding teams—who play a key role in ensuring clients have a positive, productive start—can be left out of the conversation.
Yet, onboarding teams hold a critical role in setting new clients up for long-term success. With client expectations rising and technology evolving, it’s more important than ever for these teams to stay informed, skilled, and connected to deliver the best possible results.
So, what’s one of the best ways to set onboarding teams up for success so they can do the same for clients? Send them to industry events!
Conferences are an ideal way for onboarding teams to tap into fresh insights, learn hands-on strategies, and build connections with peers facing the same challenges. They’re also a chance to be part of a larger community that recognizes and celebrates the essential role they play.
Here’s why events like Onboarding World are such powerful growth opportunities—and why sending your onboarding team is an investment in your business’s success.
Why Industry Events Are a Game-Changer for Onboarding Teams
Industry events offer an environment where onboarding teams can connect, learn, and recharge. From practical sessions to networking opportunities, these events give onboarding teams a leg up. Here’s a closer look at how they can make a meaningful difference.
1. Hands-On Learning and Development
Industry events offer your onboarding team the chance to dive into practical workshops, listen to thought leaders, and see how the latest ideas actually work in real life. It goes beyond theory—teams are learning new skills and tools that they can bring back to their roles and put to use.
2. Networking With Peers Who “Get It”
Onboarding teams are often one of a kind within their own companies. Going to an industry event changes that. It’s a chance to meet other onboarding peers who navigate the same journey and understand the day-to-day reality. Connecting with others in this setting can create a support network, spark new ideas, and give team members a fresh sense of purpose.
3. Benchmarking and Strategic Insights
Industry events make it easier to see where your team stands relative to industry best practices and what your peers are doing. By hearing from leaders and other attendees, onboarding teams can gather valuable insights and benchmark their strategies. This clarity helps fine-tune processes, creating strategies that are both competitive and more aligned with client needs.
4. Get Access to Leading Tools and Innovations
Technology is moving fast in onboarding, with new tools that streamline workflows, boost client engagement, and harness AI. Industry events give onboarding professionals a front-row seat to these innovations. From live demos to vendor Q&A sessions, they can see what’s out there and identify tools to support their efforts.
5. Boost Morale and Reignite Engagement
Onboarding is a demanding role with high expectations and a growing client volume. An industry event can be just the refresh that onboarding teams need to reconnect with the bigger picture. Taking a step away from the daily grind to attend industry events can be reinvigorating, especially when surrounded by others who understand the importance of their work.
Hear What Onboarding World Attendees Had To Say
The feedback from attendees at Onboarding World 2024 was a nod to the impact of industry events. Here’s what some folks had to say:
- “It was such an amazing experience with a truly wonderful company. Great to meet new people and connect over common goals. Thanks for everything Setuply Inc.!”
- “It was a delight to hear customers, design partners, power users, industry leaders and analysts provide different perspectives on their onboarding stories and their delightful experiences with Setuply.”
- “It was a terrific, well-balanced event of learning and fun! Morning runs were absolutely special to network.”
For more highlights from Onboarding World 2024, check out this blog post.
Mark Your Calendars: Onboarding World 2025 Is Coming!
Investing in success means giving your onboarding teams the opportunities they need to thrive. Events like Onboarding World help support their growth and development—and it’s great for your business, too! When they're at the top of their game and motivated to succeed, teams are more productive and can deliver better client experiences that support long-term relationships.
That’s why it’s time to make plans for Onboarding World 2025! Next year’s event promises fresh speakers, expanded networking opportunities, and discussions on the latest innovations in onboarding. Save the date, and make sure your team has a front-row seat for this can’t-miss experience.